Please review this Returns Policy carefully as it sets out your rights and obligations with respect to returning products that you purchase from DallMac Pty Ltd ABN 62 641 499 443, trading as MacPhee’s. This Returns Policy is in addition to and is not intended to limit any rights or remedies you may have under the Australian Consumer Law.
Change of Mind returns / exchanges
Please note that MacPhee’s will not provide a refund or exchange if you simply change your mind, unless otherwise agreed by MacPhee’s in writing. To initiate a return or exchange, please contact MacPhee’s via email. Any return or exchange approved by MacPhee’s, will be subject to (i) the products being unused; (ii) the products being in original packaging and in saleable condition; (iii) transport costs for return of heavy products such as large wine racks, wine cabinets or wine cellar conditioners, being pre-paid by you (with transport to be arranged by MacPhee’s with its preferred logistics provider); or for you to arrange the return of smaller products, (iv) valid and intact receipts and tax invoices being provided; and (v) a restocking fee of 25% of the price paid for the products. Any refund granted will be provided back in the original tender.
Refunds or exchanges will not be provided for custom-made products or products that have been especially ordered-in, although such products may be returned if they are faulty, damaged, or do not match the description.
Other returns/exchanges
Where products are (i) faulty or not of acceptable quality, (ii) damaged upon delivery, or (iii) do not match the description, photographic evidence should be submitted to MacPhee’s via email with your proof of purchase, within seven [7] days of delivery.
A member of our customer service team will respond to your request. If determined that the product is faulty, damaged, or does not match the description, we will, at our sole discretion, either provide a replacement product of the identical make and model as the original product ordered at no additional cost, refund the price paid for the products or if the fault or damage is not major, arrange for the product to be collected and repaired at no additional cost.
Warranty Claims
If you experience issues with your product within the warranty period, please notify us via email, providing full details of the product (including make, model and serial number), the order number and a report of usage application, together with your proof of purchase.
A member of our customer service team will respond to your request.
or
MacPhee's Wine Cellaring Specialists
